Privacy Policy

In this document The Floodgate aims to explain our Privacy policy, how your data is used and how we protect your information.

We take data protection seriously. We will only use your data according to the policy outlined below.
This Policy is in effect from 1st October 2019 and will be updated from time to time.


What information do we store?

  1. a) When you make a booking:
  • First and last name
  • Email address
  • Phone number
  • Where you heard about us
  • When you last booked with us
  • How many times have you been visit us

We may collect additional information such as:

  • Preferences and interests
  • Information relevant to customer surveys and/or offers
  • News letter preference
  1. b) When applying for a job with us we keep the following for internal use only:
  • Personal contact details
  • CV
  • Application forms

How and why we store this information

We collect all booking data via our partner Appointedd (, a fully GDPR compliant provider.
We use this data to manage your booking, such as confirmation, reminders, cancellations and follow-ups.


When you sign up for our newsletter, then your email address and your newsletter preference are stored with Mail Chimp.
Mail Chimp is a newsletter provider that we use to keep you up to date with The Floodgate news.
We may also send you promotions from time to time. You can opt out at any time.



We do not store your payment card information. All instore and online payments are processed securely by our payment
service provider Square ( Square is a PCI DSS compliant payment service provider.



We are committed to storing your information securely. We have put in place robust internal procedures to ensure your
data us safe with us. Our website is also fully SSL enabled for your protection.  If you like to know more of how we keep
your data safe or want to know what data we hold of you please email us at



A cookie is a small file sent by our web server to your web browser, this enables web applications to respond to you as
an individual. 
You can choose to accept or decline cookies in your browser. Web browsers traditionally auto accept cookies
but you can modify your browser settings and 
turn off this function if you prefer, however this may prevent you from taking

full advantage of our website.