FAQ’S

What are your opening hours?

Mon Closed

Tue – Thur 15:00 – 23:00
Fri – Sat 12:00 – 00:00
Sun 12:00 – 22:00

How many people can book?

We have 4 cages with a limit of up to 4 people per 30 minutes.
We recommend booking 1 hour or more for groups of 5+.

We have 3 curling lanes with a limit of 4 people per 30 minutes. 
We recommend booking 1 hour or more for groups of 5+.

We send parties around the Pit Pat Table Golf Course in groups of 6.

Where are you?

We are in the Custard Factory, 104-108 Floodgate Street, Digbeth, Birmingham, B5 5SR

Can I book on my own?

There is no minimum amount of persons required to be able to play.

Can I book for a group?

If you are interested in a group booking and you would like to learn more about our packages,
either drop us an email and Bookings@thefloodgate.co.uk or complete a 'Contact Us' form.

How long do we get in the batting cages?

You get 25 minutes to hit as many balls as you can (5 minutes for reloading etc). Balls are pitched in sets of up to 15.
Each player has to reload the balls after each go.

How long do we get on the curling lanes?

You get 30 minutes to play as many games as you can.
Each player/team has 4 curling stones to curl.
Players will have to retrieve their own curls to restart the next game.

How long does a round of Pit Pat table golf take?

Player should allow 45 minutes to an hour though this may increase during peak times.

 

Do you serve food?

We host the very best independent street food vendors, with a range of options to suit all. Please note our food vendors are located outside in our courtyard  

Are Children allowed?

Under 18s are welcome on Sundays from open until 7pm and school holidays (excluding Saturday).
We recommend that children must be at least 8 years old to use our activities. Younger children are more than welcome to spectate. We can also do private bookings for kids so, if you're interested in booking a party with us, please either drop us an email at Bookings@thefloodgate.co.uk or fill in the "Contact Us" form.

Do I really have to book online?

We welcome walk-ins any day but please bear in mind that the cages or lanes may not be available straight away,
or even at all. If you do not fancy booking in advance and would like to come check us out first, please do so,
we have a great range of drinks on offer and an awesome setting!

We’ll show you around and you’ll get to see how it all works.

Do I need to bring anything with me?

We advise wearing suitable clothing and footwear, ideally trainers or flat soled shoes and comfortable clothing.
If you’re lucky enough to look under 18 then we advise you to bring your ID with you,
we do operate a challenge 25 policy when purchasing alcohol.
You’ll also need the lead booker's name upon arrival to confirm your booking.

Can I bring my own Bat, Helmet?

You don't need to as we have a range of bats and helmets but, if you really want to,
you need to be happy leaving your equipment behind the bar when you're not using it.

Can I change my ticket date or time?

We will always try where we can to reschedule your booking when we are given a minimum of 48 hours notice. Please contact the team at Bookings@thefloodgate.co.uk or call 01212272255 to discuss. Please note we do not offer refunds.

What time do I need to arrive?

Guest must arrive at least 30 minutes prior to your allocated slot to allow time for check in, wrist bands, safety briefing etc (and to grab some food and drinks of course). This is important to ensure you enjoy your full allocated time slot. 

What happens if I'm late?

If you arrive more than 15 minutes after the specified time of arrival to the venue, then your 
booking will be cancelled, please note bookings are non refundable.
We advise if you are running late to contact us to see if we can move your time slot.
Management reserves the right to cancel the booking due to late arrivals

Do you take card payments at the venue?

We accept both cash and credit/debit cards. Visa, MasterCard & American Express are all welcomed. 

Is there anywhere to park?

On street parking is available in the area or we are a short walk away from Custard Factory Car parks

Do you sell gift cards?

Yes, we sell gift cards on our website (please see link on home page). Please note gift cards can only be redeemed against games and drinks in store and via email/phone (not online). Our food vendors operate independently.

What are your opening hours?

Mon  Closed

Tue - Thur 15:00 – 23:00
Fri – Sat 12:00 – 00:00
Sun 12:00 – 22:00

How many people can book?

We have 4 cages with a limit of up to 4 people per 30 minutes.
We recommend booking 1 hour or more for groups of 5+.

We have 3 curling lanes with a limit of 4 people per 30 minutes. 
We recommend booking 1 hour or more for groups of 5+.

We send parties around the Pit Pat Table Golf Course in groups of 6.

Where are you?

We are in the Custard Factory, 104-108 Floodgate Street, Digbeth, Birmingham, B5 5SR

Can I book on my own?

There is no minimum amount of persons required to be able to play.

Can I book for a group?

If you are interested in a group booking and you would like to learn more about our packages,
either drop us an email at Bookings@thefloodgate.co.uk, complete a 'Contact Us' form or call 0121 227 2255.

How long do we get
in the batting cages?

You get 25 minutes to hit as many balls as you can per 30 minute session. Balls are pitched in sets of 12-15.
Each player has to reload the balls after each go.

How long do we get
on the curling lanes?

You get 30 minutes to play as many games as you can.
Each player/team has 4 curling stones to curl.
Players will have to retrieve their own curls to restart the next game.

How long does a round
of Pit Pat table golf take?

Player should allow 45 minutes to an hour though this may increase during peak times.

 

Do you serve food?

We host the very best independent street food vendors, with a range of options to suit all. Please note our food vendors are located outside in our courtyard 

Are Children allowed?

Under 18s are welcome on Sundays from open until 7pm and school holidays (excluding Saturday).
We recommend that children must be at least 8 years old to use our activities. Younger children are more than welcome to spectate. We can also do private bookings for kids so, if you're interested in booking a party with us, please either drop us an email at Bookings@thefloodgate.co.uk or fill in the "Contact Us" form.

Do I really have to book online?

We welcome walk-ins any day but please bear in mind that the cages or lanes may not be available straight away,
or even at all. If you do not fancy booking in advance and would like to come check us out first, please do so,
we have a great range of drinks on offer and an awesome setting!

We’ll show you around and you’ll get to see how it all works.

Do I need to bring
anything with me?

We advise wearing suitable clothing and footwear, ideally trainers or flat soled shoes and comfortable clothing.
If you’re lucky enough to look under 18 then we advise you to bring your ID with you,
we do operate a challenge 25 policy when purchasing alcohol.
You’ll also need the lead booker's name upon arrival to confirm your booking.

Can I bring my
own Bat, Helmet?

You don't need to as we have a range of bats and helmets but, if you really want to,
you need to be happy leaving your equipment behind the bar when you're not using it.

Can I change my
ticket date or time?

We will always try where we can to reschedule your booking when we are given a minimum of 48 hours notice. Please contact the team at Bookings@thefloodgate.co.uk or call 01212272255 to discuss. Please note we do not offer refunds.

What time do I need to arrive?

Guests must arrive at least 30 minutes prior to your allocated slot to allow time for check in, wrist bands, safety briefing etc (and to grab some food and drinks of course). This is important to ensure you enjoy your full allocated time slot. 

What happens if I'm late?

If you arrive more than 15 minutes after the specified time of arrival to the venue, then your 
booking will be cancelled, please note bookings are non refundable.
We advise if you are running late to contact us to see if we can move your time slot.
Management reserves the right to cancel the booking due to late arrivals

Do you take card payments at the venue?

We accept both cash and credit/debit cards. Visa, MasterCard & American Express are all welcomed. 

Is there anywhere to park?

On street parking is available in the area or we are a short walk away from Custard Factory Car parks

Do you sell gift cards?

Yes, we sell gift cards on our website (please see link on home page). Please note gift cards can only be redeemed against games and drinks in store and via email/phone (not online). Our food vendors operate independently.

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